Case Study
Supporting a province-wide primary care access program, serving patients in both English and French, across multiple service zones.
Tech and Canvas Consulting supports a province-wide primary care access program built on TELUS CHR (Collaborative Health Record). The program connects a large population of unattached patients with care across multiple geographic service zones, operating in a fully bilingual English and French environment. Our role spans EMR configuration, clinical analytics, data reconciliation, and operational workflow design, working directly alongside clinical, operational, and vendor teams.
Clinical questionnaire, template, and pathway configuration, plus structured pre-release testing to catch issues before they reach patients.
Decision-support dashboards tracking chronic disease indicators, task queues, and caseload reporting for program leadership.
Auditing diagnostic code coverage against master data sets, and building reconciliation workflows to catch discrepancies early.
Patient-facing messaging designed and reviewed for clarity and consistency in both English and French.
Standardizing operational workflows across service zones, with clear documentation for staff training.
Led structured pre-release testing that surfaced critical usability issues before a major platform update, delaying the rollout until they were resolved.
Built and maintain a suite of clinical decision-support dashboards used to monitor chronic disease indicators across a province-wide patient population.
Audited diagnostic code coverage against a master reference list, consolidating findings into a single vendor remediation request instead of fragmented tickets.
Redesigned a high-volume operational dashboard to help staff prioritize outreach across a large, growing patient queue.
Developed a bilingual-safe naming and messaging convention for patient communications, ensuring consistency across English and French.
If your organization needs hands-on EMR support, from configuration to clinical analytics, we'd like to hear about it.
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